All defined terms used below shall have the meanings set forth in our Terms and Conditions. See TERMS AND CONDITIONS.
Orders that you submit online are processed immediately and may not be cancelled, and you may need to wait until you receive the merchandise in order to return it.
Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
Packages sent out from our US fulfillment centers are returned to our Charlotte facility. Its address is 11025 Westlake Drive, Charlotte, NC 28273.
Meanwhile, packages sent out from our Europe location are automatically returned to our Europe fulfillment center. Its address is Salenieki, Marupes novads, Latvija LV-2167.
Refunds and Exchanges
After We have received your valid return, We will send you an email to notify you that We have received your returned item.
We will provide one of the following within a reasonable time: an exchange of merchandise for the item returned, a non-transferable merchandise credit, a credit to the payment card or original method of payment used to pay for the item, a check, or another remedy that we determine in good faith is appropriate in the circumstances.